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YUVAM REFUND & CANCELLATION POLICY

This policy is applicable to all YUVAM offerings

​Client satisfaction is Yuvam’s main priority. For clients desiring refund of the amount paid by them for Yuvam services the following conditions will apply:

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  1. 100% refund will be given if Yuvam fails to provide services within stipulated time. However, in case there is a delay in service timeline and the same has been mutually discussed & agreed with the client then refund will be applicable post new agreed timeline.

  2. 100% Refund, subject to payment gateway charges and applicable taxes, is allowed in the case the customer has availed the service and that there has been no improvement observed in the anthropometric measurements and/or blood biomarkers after the services have been delivered.

  3. 100% Refund, subject to payment gateway charges and applicable taxes, is also allowed if the customer does not want to avail the service and makes the refund request within 15 days of the payment. Beyond 15 days, the amount will not be refunded.

  4. No Refund will be allowed if the customer does not participate in the program post 15 days of the start of the program. The start of the program is counted as the day succeeding the day of payment realisation by Yuvam.

  5. The refund, subject to payment gateway charges and applicable taxes, shall be processed in the manner/mode which is used to subscribe to the Yuvam Plan within 15 (fifteen) days from the date of refund request.

  6. Refunds, subject to payment gateway charges and applicable taxes, will be made directly by Google Play Store and iTunes only when a subscription is cancelled on the Google Play Store or iTunes within 24 hours from subscription start time (THIS IS APPLICABLE ONLY TO RENEWALS).

  7. For the avoidance of doubt, it is hereby clarified that there shall be no refunds or cancellations entertained or initiated in respect of Products / Services purchases made by Users on the Marketplace excluding the Yuvam website for which refund policy is mentioned in point above.

  8. Any amount charged erroneously or any technical reasons through the payment gateway over and above the service charges shall be refunded.

  9. The Customer will be required to mail Yuvam on contact@Yuvam.one for refund along with

  10. - Transaction number -

  11. - Payment receipt -

  12. - Reasons for asking refund -

  13. - Customer bank details – Account number, Bank name & IFSC Code.

  14. The amount will be refunded by Yuvam through electronic mode in favor of the applicant and confirmation will be sent to their mailing address. The process of refund may take up-to 10 working days.

  15. Company may elect to resolve any dispute, controversy or claim arising out of or relating to this Agreement or Service provided in connection with this Agreement by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996(As amended from time to time). Any such dispute, controversy or claim shall be arbitrated on an individual basis in National Capital Region, India and shall not be consolidated in any arbitration with any claim or controversy of any other party.

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